Shipping / Exchange and Returns Conditions
- Packages are shipped 1-2 business days after you place your order. If we have time we can ship it the same day.
- We don't ship during Canada Holidays.
** Delivery dates, that you see below, have been adjusted according to delays in delivery services due to COVID-19, they remain estimates. Express deliveries are no longer guaranteed. **
► CANADA: Package sent with Canada Post. FREE SHIPPING
• Quebec: 3-12 business days, Express: 1-2 business days, UPS Express Saver:1 business day
• Ontario, Manitoba and Maritime: 3-14 business days, Express: 2-4 business days, UPS Express Saver:1 business day
• Saskatchewan, Alberta and British Colombia: 10-18 business days, Express: 3-5 business days, UPS Express Save:1 business day
• Northern Canada: 14-25 business days, Express: 5-7 business days
► USA : FREE SHIPPING
The package is sent with Canada Post or Chit Chats and is transferred to USPS with a tracking number.
• Standard Shipping: 4-7 business days
• Expedited Parcel: 4-5 business days
• Express: 3-4 business days, can be sent with UPS
• Expedited with UPS: 2 business days
• Express with UPS: 1 business day
► INTERNATIONAL and EUROPE: Free shipping for many countries
The package is transferred to your national post service with a tracking number.
• Standard Shipping: 15-27 business days (3-6 weeks)
• Express International: 3-7 business days
► GERMANY and SWITZERLAND: Free shipping. Package transferred to your national post service
• Standard Shipping: 15-35 business days (3-7 weeks)
• Express with DHL: 5-7 business days
- To count the number of days for the delivery, you have to start counting the day after sending the package and weekends don't count.
- Delivery times are estimations and customs delays can happen sometimes, especially during the Christmas period.
- Buyers are responsible for any customs and import taxes that may apply (no customs taxes for US customers for orders under $800). We aren't responsible for customs delays.
- If the package is returned to us because of a wrong address or because you have not picked up the parcel at your post office on time, the customer will have to pay the costs incurred and the costs for a second shipment.
- You will not be refunded if the package is delivered to the wrong address unless the package comes back to us.
RETURN AND EXCHANGE POLICY
- If you are not satisfied with one of our products, we will gladly exchange it or refund you.
- First, contact us for any exchange or return of article, mentioning your name, address and if possible your order number.
- Customers can exchange or be refunded on unworn items, they have 30 days to do it from the date the item arrives at the customer. For a Christmas present, you have until January 15th to contact us for a return or exchange.
- The customer must return the item at his own expense and no delivery charges can be refunded.
- Items that can not be exchanged or refunded: Goggles and pompoms.
- For EU customers, according to the law of the consumers, they can cancel an order 14 days after it, except on made-to-measure items and must return the package at their expense.