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Privacy Policy

Privacy Policy — Côté Cuir Leather

Last updated: [Insert date]

This Privacy Policy explains how Côté Cuir / Recnau Inc. (“Côté Cuir,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit or make a purchase on cotecuirleather.com (the “Site”), communicate with us, subscribe to our newsletter, interact with our advertising, or purchase our products through our online sales channels.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy, subject to any consent choices you make through our cookie banner or privacy preferences tools.

1. Personal Information We Collect

a. Device and Usage Information

When you visit the Site, we automatically collect certain technical information about your device and browsing activity, including:

  • IP address;

  • browser type and version;

  • device type and operating system;

  • time zone;

  • pages viewed;

  • products viewed;

  • referring website or source;

  • search terms or interactions on the Site;

  • approximate location derived from technical signals;

  • cookies, pixels, tags, and similar technologies installed on your device;

  • interactions with our emails, ads, and website content.

We refer to this information as “Device Information.”

b. Order and Customer Information

When you place an order, request support, create a return, or communicate with us, we may collect:

  • your name;

  • billing and shipping address;

  • email address;

  • phone number;

  • order details;

  • payment confirmation details;

  • delivery and tracking information;

  • return or exchange information;

  • customer service communications;

  • any information you voluntarily provide in order notes, emails, or forms.

Payment information is securely processed by Shopify and/or the applicable payment provider. We do not see or store your full credit card number.

c. Marketing and Communication Information

If you subscribe to our newsletter, interact with marketing emails, or participate in promotions, we may collect:

  • email address;

  • language preference;

  • marketing consent status;

  • email open and click activity;

  • product interests;

  • purchase history;

  • abandoned cart activity, where permitted;

  • communication preferences.

d. Information from Third-Party Sales Channels and Partners

We may receive information from third-party platforms and service providers that help us operate our business, including:

  • Shopify;

  • Etsy;

  • eBay;

  • Amazon;

  • Klaviyo;

  • Meta / Facebook / Instagram;

  • Google Ads;

  • Google Analytics;

  • TikTok;

  • Bing / Microsoft Advertising, if applicable;

  • ClickShip;

  • Chit Chats;

  • UPS;

  • Canada Post;

  • Freightcom;

  • customs brokers, payment providers, fraud prevention tools, and delivery partners.

The information received depends on the platform used and the transaction or interaction involved.

2. How We Use Your Personal Information

We use your personal information to:

  • process, fulfill, and ship orders;

  • verify payment and prevent fraud;

  • communicate with you about your order, return, exchange, or customer service request;

  • provide tracking information;

  • process returns, refunds, exchanges, and warranty requests;

  • comply with customs, tax, accounting, and legal obligations;

  • improve our Site, products, customer experience, and advertising;

  • measure advertising performance;

  • show relevant ads, where permitted by law and consent choices;

  • send newsletters and marketing emails with your consent;

  • personalize certain website or marketing experiences, where permitted;

  • maintain business records;

  • protect our legal rights and prevent misuse of the Site.

3. Cookies, Pixels, Tags, and Similar Technologies

We use cookies, pixels, tags, scripts, and similar technologies to operate the Site, analyze traffic, remember preferences, measure advertising performance, and, where permitted, personalize advertising.

These technologies may be used for:

  • essential website functions, such as cart, checkout, security, and fraud prevention;

  • analytics and site performance measurement;

  • advertising measurement;

  • remarketing and personalized advertising;

  • email marketing performance;

  • customer experience improvements.

Some cookies are necessary for the Site to function. Other cookies, such as analytics and advertising cookies, may require your consent depending on your location.

Visitors from the European Economic Area (EEA), the United Kingdom, Switzerland, and other regions with consent requirements may be asked to accept, reject, or customize non-essential cookies through our cookie banner or privacy preferences tool.

You can change your cookie preferences at any time through the cookie preferences tool available on our Site, where applicable. You can also manage cookies through your browser settings.

4. Google Services, Consent Mode, and Advertising Measurement

We use Google services, which may include Google Ads, Google Analytics, Google tags, and related measurement or advertising tools. These services help us understand how visitors use the Site, measure conversions, improve advertising performance, and, where permitted, deliver personalized or relevant ads.

When Google services are used, certain information may be shared with Google, including:

  • IP address;

  • device and browser information;

  • pages viewed;

  • interactions with the Site;

  • purchase or conversion events;

  • cookie identifiers or similar identifiers, where permitted;

  • consent status and advertising preferences.

For users located in the EEA, the United Kingdom, and Switzerland, we use consent-based tools, such as Google Consent Mode, where supported, to communicate your consent choices to Google. Depending on your choices, Google tags may adjust how they collect or use data for analytics, advertising, ad personalization, and conversion measurement.

Google may use information from sites and apps that use Google services to deliver and improve its services, measure advertising effectiveness, protect against fraud and abuse, and personalize content and ads, depending on user settings and consent.

You can learn more about how Google uses information from sites and apps that use its services here:

https://policies.google.com/technologies/partner-sites

You can manage Google ad settings here:

https://adssettings.google.com/

5. Behavioural Advertising and Remarketing

We may use third-party advertising platforms to show ads and measure their performance, including:

  • Google Ads;

  • Meta / Facebook / Instagram;

  • TikTok;

  • Microsoft Advertising / Bing, if applicable;

  • Klaviyo, for email marketing and customer communications.

These platforms may use cookies, pixels, tags, or similar technologies to collect information about your interactions with our Site, ads, emails, and products.

Where required by law, we will ask for your consent before using non-essential advertising cookies or sharing personal information for personalized advertising.

You can opt out of or manage personalized advertising through the following platforms:

You may also manage your choices through the cookie preferences tool on our Site, where available.

6. Email Marketing

We use Klaviyo or similar email marketing tools to manage newsletters, automated emails, and marketing communications.

We send marketing emails only where we have appropriate consent or another lawful basis to do so. Each marketing email includes an unsubscribe link.

For Canadian residents, we aim to comply with Canada’s Anti-Spam Legislation (CASL). You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us.

Transactional emails related to orders, shipping, returns, customer service, or warranty matters are not marketing emails and may still be sent when necessary to complete your transaction or respond to your request.

7. Sharing Your Personal Information

We share personal information only with service providers, platforms, and partners necessary to operate our business, fulfill orders, provide customer service, comply with legal obligations, and improve our marketing and website performance.

These partners may include:

  • Shopify, for website hosting, checkout, payment processing, and order management;

  • payment processors, fraud prevention providers, and secure checkout services;

  • delivery and logistics providers, including Canada Post, UPS, ClickShip, Chit Chats, Freightcom, and related carriers;

  • customs brokers and customs authorities, where required for cross-border shipments;

  • email and marketing platforms, including Klaviyo;

  • advertising and analytics platforms, including Google, Meta, TikTok, and Microsoft Advertising, where applicable;

  • accounting, tax, legal, compliance, and IT service providers;

  • customer service and return management tools.

We may also disclose personal information if required by law, regulation, court order, customs authority, tax authority, law enforcement request, or to protect our rights, safety, property, customers, or business.

We do not sell personal information in the ordinary meaning of selling customer lists for money.

8. Cross-Border Shipping, Customs, and USMCA / CUSMA Compliance

Because we ship internationally, certain personal information may appear on shipping labels, customs invoices, certificates of origin, commercial invoices, or other documents required for delivery and customs clearance.

This may include:

  • recipient name;

  • shipping address;

  • phone number;

  • email address;

  • product description;

  • order value;

  • country of origin information;

  • tax, customs, or import-related details.

For shipments to the United States, we may use USMCA / CUSMA certificates of origin or customs documentation when required. This information is used strictly for shipping, import, export, regulatory, tax, and customs compliance purposes.

Customs authorities, carriers, brokers, and delivery partners may process this information according to their own legal obligations and privacy practices.

9. Legal Bases for Processing Personal Information

Depending on your location and the context, we process personal information based on one or more of the following legal bases:

  • performance of a contract, such as processing and delivering your order;

  • your consent, such as for marketing emails, non-essential cookies, analytics, or personalized advertising where required;

  • compliance with legal obligations, such as tax, customs, accounting, fraud prevention, and consumer protection obligations;

  • legitimate business interests, such as improving the Site, securing our systems, preventing fraud, responding to customers, and measuring business performance, provided these interests are not overridden by your rights;

  • protection of our legal rights and business operations.

10. Privacy Rights

Depending on your location, you may have the right to:

  • access the personal information we hold about you;

  • request correction of inaccurate information;

  • request deletion of certain personal information;

  • request restriction of processing;

  • object to certain processing;

  • withdraw consent where processing is based on consent;

  • request data portability, where applicable;

  • ask questions about our privacy practices;

  • file a complaint with a privacy authority.

To exercise your rights, contact us at:

info@cotecuirleather.com

We may need to verify your identity before responding to a request. We will respond within the timeframe required by applicable law.

11. Rights for Residents of the European Economic Area, United Kingdom, and Switzerland

If you are located in the EEA, the United Kingdom, or Switzerland, you may have rights under applicable privacy laws, including the right to access, correct, delete, restrict, object to processing, request portability, and withdraw consent.

You may also have the right to lodge a complaint with your local data protection authority.

Where we rely on consent for cookies, analytics, advertising, ad personalization, or marketing communications, you may withdraw that consent at any time through our cookie preferences tool, unsubscribe links, or by contacting us.

12. Quebec and Canadian Privacy Rights

Côté Cuir / Recnau Inc. is located in Quebec, Canada. We handle personal information in accordance with applicable Canadian and Quebec privacy laws, including Quebec’s private-sector privacy requirements and Canada’s federal privacy framework where applicable.

Our Privacy Compliance Officer is responsible for overseeing our privacy practices, responding to privacy requests, and addressing questions or complaints.

You may contact our Privacy Compliance Officer using the contact information at the end of this policy.

13. International Transfers

We are located in Canada, but our service providers may process or store personal information in Canada, the United States, the European Economic Area, or other jurisdictions.

When personal information is transferred outside your country or region, it may be subject to the laws of the destination jurisdiction, including lawful access by courts, law enforcement, regulatory agencies, customs authorities, or government bodies.

We rely on our service providers’ contractual, technical, and organizational safeguards to protect personal information during cross-border processing and storage.

Where required, transfers may be supported by appropriate legal mechanisms, such as contractual safeguards, data processing agreements, standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.

14. Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Order, tax, accounting, customs, and business records may be retained for the period required by applicable law, typically 5 to 6 years or longer where legally necessary.

Marketing information is retained until you unsubscribe, withdraw consent, or request deletion, subject to legal and technical retention requirements.

When personal information is no longer required, we will delete, anonymize, or securely retain it only where legally required.

15. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include:

  • secure Shopify checkout;

  • SSL/TLS encryption;

  • restricted access to customer information;

  • authorized staff access only;

  • password-protected systems;

  • service provider security controls;

  • internal procedures for handling customer data.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect personal information.

16. Privacy Incidents

If we become aware of a privacy incident involving personal information, we will assess the incident and take appropriate steps to reduce the risk of harm.

Where required by law, we will notify affected individuals and/or the appropriate privacy authority.

17. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

18. Third-Party Links

Our Site may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of those third parties.

We encourage you to review their privacy policies before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

The most recent version will always be available on our Site. The “Last updated” date at the top of this policy indicates when it was last revised.

20. Contact Us

For questions about this Privacy Policy, your personal information, or your privacy rights, contact us at:

Côté Cuir / Recnau Inc.
Privacy Compliance Officer
[Confirm official address: 80 rue Saint-Pierre, Princeville, QC, G6L 5A9, Canada]
Email: info@cotecuirleather.com

You may also contact us through the contact page available on our Site.