Privacy Policy — Côté Cuir Leather

This policy explains how your personal information is collected, used, and shared when you visit or make a purchase on cotecuirleather.com (the “Site”).

1. Information We Collect

a. Device Information

When you visit the Site, we automatically collect data such as your browser type, IP address, time zone, cookies installed, pages viewed, referral source, and interactions with the Site. This is referred to as “Device Information.”

b. Order Information

When you place an order, we collect your name, billing and shipping address, phone number, email, and payment details (securely processed by Shopify; we never see your full card number).

c. Other Sources

We also receive data through integrated third-party platforms including:

Shopify, Etsy, eBay, Amazon (order processing)
Klaviyo (newsletter management)
Meta / Facebook / Instagram, Google Ads, TikTok (ads and analytics)
ClickShip, Chit Chats, UPS, Canada Post, Freightcom (shipping and tracking)

2. How We Use Your Personal Information

To fulfill and ship orders
To communicate with you
To prevent fraud
To send marketing messages (with consent)
To analyze and improve our Site and advertising

3. Email Marketing (CASL)

We use Klaviyo to manage newsletters and marketing communications. Subscription is based on explicit opt-in consent. Each message includes an unsubscribe link in compliance with the Canadian Anti-Spam Law (CASL).

4. Behavioural Advertising

We use third-party tracking tools (Meta, Google, TikTok, Klaviyo) to deliver ads that may interest you and measure campaign performance.

You can opt out of personalized advertising:

5. Sharing Your Personal Information

We share your data only with trusted partners necessary to operate our business:

Shopify – website hosting and secure checkout
Google Analytics – site and performance insights
Carriers – Canada Post, UPS, ClickShip, Chit Chats, Freightcom
Advertising Platforms – Meta, Google, TikTok, Klaviyo

We may also disclose data when required by law or to protect our rights.

6. Cross-Border & USMCA Compliance

For cross-border shipments, limited contact information may appear on customs invoices or USMCA certificates of origin strictly for regulatory purposes.

7. Data Security & Hosting

Your data is securely stored on Shopify servers. All transactions are encrypted via SSL/TLS. Only authorized Côté Cuir staff can access this information for legitimate business purposes.

8. Your Rights (EU Residents)

You have the right to access, correct, delete, or request portability of your personal data. To exercise your rights, contact info@cotecuirleather.com. We respond within 30 days.

9. Data Retention

Order data is kept as long as required for legal and tax compliance (typically 5–6 years), unless deletion is requested sooner.

10. International Transfers

Data may be transferred to servers in Canada and the United States. We rely on Shopify’s participation in the EU–U.S. Data Privacy Framework and Standard Contractual Clauses to ensure compliance.

11. Changes

This policy may be updated to reflect legal or operational changes. The most recent version is always available on our Site.

12. Contact

Côté Cuir / Recnau Inc.
Privacy Compliance Officer
60 Rue Saint-Pierre, Princeville QC G6L 5A9, Canada
Email: info@cotecuirleather.com