Packages are shipped 1-2 business days after placing your order. If it's possible for us we can ship it on the same day. You will receive confirmation of shipment by email and by clicking on this email and then on the blue "View your order" button, you will be able to see the tracking link.
We don't ship on Canadian public holidays.
Delivery times are estimations and since the pandemic started, express shipping is no longer guaranteed.
► USA:
We offer free delivery for all orders of $59 USD or more after discounts. For orders under $59, a delivery charge of $24.90 will be applied.
The package will arrive with USPS with a tracking number. We also use UPS.
• Standard Shipping: 5-7 business days
• 3 Business days with UPS
• Expedited with UPS: 2 business days
• Express with UPS: 1 business day
Important Notice for Our U.S. Customers
Duty-Free Guarantee under CUSMA/USMCA
All our products are handmade in Québec, Canada, and qualify as Canadian origin under the CUSMA/USMCA trade agreement. This means they are exempt from U.S. import duties, even though the previous $800 USD de minimis threshold has been removed.
What does this mean for you?
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✅ No customs duties: Our hats, earmuffs, and accessories enter the U.S. duty-free under CUSMA rules.
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✅ No brokerage worries: We cover all brokerage and customs clearance fees so you won’t get unexpected bills.
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✅ No hidden import taxes: You pay only the price shown at checkout.
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✅ Simple delivery: Your order ships from Canada with full tracking and arrives directly at your door.
Important
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We do not recommend refusing delivery. If a package is refused, there is a high risk it will not be returned to us, and we cannot guarantee a refund.
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If you ever encounter an issue with delivery, just contact us — we’ll assist you promptly.
Our goal is to make your shopping experience worry-free. If you have any questions about U.S. shipping, just reach out — we’re here to help!
► CANADA:
We offer free delivery for all orders of $75 CAD or more before taxes and after discounts (except for Northern Canada where a $7.90 fee is applied).
For orders under $75, a delivery charge of $10.90 is applied ($16.90 for Northern Canada).
Packages are generally sent with Canada Post or Purolator.
Several delivery times are available at checkout.
• Quebec: 1-5 business days, Express: 1-3 business days, UPS Express 1 business day
• Ontario and Maritimes: 3-6 business days, Express: 2-3 business days, UPS Express 1 business day
• Saskatchewan, Manitoba, Alberta and British Colombia: 5-8 business days, Express: 2-4 business days, UPS Express 1 business day
• Northern Canada: 7-15 business days, Express: 4-7 business days
► EUROPE: We ship to many countries
For several countries, we offer free delivery for orders over €50 after discounts, 50 CHF for Switzerland, £45 for the UK.
The package is transferred to your national post service with a tracking number.
Estimated delivery dates vary for each country. You can see the delivery estimate in the cart and at checkout once you enter your country and zip code.
• Standard Shipping
• Express International
You will have to pay the VAT and handling fees at the delivery.
► INTERNATIONAL
The package is transferred to your national post service with a tracking number.
Estimated delivery dates vary for each country. You can see the delivery estimate in the cart and at checkout once you enter your country and zip code.
• Standard Shipping
• Express International
GENERAL:
- To count the number of days for the delivery, you have to start counting the day after sending the package and weekends don't count.
- Delivery times are estimations and customs delays can happen sometimes, especially during the Christmas period.
- Buyers are responsible for any customs and import taxes that may apply. We aren't responsible for customs delays.
- If the package is returned to us because of a wrong address or because you have not picked it up at your post office on time or if you refuse the package, the customer will have to pay the costs incurred and the costs for a second shipment if needed. Refusing a package is very risky and we could never receive it.
- You will not be refunded if the package is delivered to the wrong address unless the package comes back to us.
