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Shipping Policies

Packages are shipped 1-2 business days after placing your order. If it's possible for us we can ship it on the same day. You will receive an email that confirms the shipment with the tracking link. 

We don't ship on Canadian public holidays. 

Delivery times are estimations and since the pandemic started, express shipping is no longer guaranteed.


► USA:

We offer free delivery for all orders of $59 USD or more after discounts. For orders under $59, a delivery charge of $5.90 will be applied.

The package will arrive with USPS with a tracking number. We also use UPS.

• Standard Shipping: 4-7 business days 
• 3-4 business days with UPS
• Expedited with UPS: 2 business days  
• Express with UPS: 1 business day


► CANADA:

We offer free delivery for all orders of $75 CAD or more before taxes and after discounts (except for Northern Canada and NL where a $7.90 fee is applied).
For orders under $75, a delivery charge of $9.90 is applied ($15.90 for Northern Canada and NL).

Package sent with Canada Post

Several delivery times are available at checkout.

• Québec: 2-6 business days, Express: 1-3 business days, UPS Express 1 business day
• Ontario, Manitoba and Maritime: 4-7 business days, Express: 2-3 business days, UPS Express 1 business day
• Saskatchewan, Alberta and British Colombia: 6-10 business days, Express: 2-4 business days, UPS Express 1 business day
• Northern Canada: 7-15 business days, Express: 4-7 business days

 

► EUROPE: We ship to many countries 

For several countries, we offer free delivery for orders over €60 after discounts, 58 CHF for Switzerland, £51 for the UK and $61 USD for a few other countries.  

The package is transferred to your national post service with a tracking number. 

Estimated delivery dates vary for each country. You can see the delivery estimate in the cart and at checkout once you enter your country and zip code.

• Economy Shipping
• Standard Shipping
• Express International

You will have to pay the VAT and handling fees at the delivery. 

 

 ► INTERNATIONAL 

For a few eligible countries, we offer free delivery for orders over $110 USD after discounts, $140 AUD for Australia, $156 NZD for New Zealand and ¥ 14 870 for Japan.

The package is transferred to your national post service with a tracking number. 

Estimated delivery dates vary for each country. You can see the delivery estimate in the cart and at checkout once you enter your country and zip code.

• Economy Shipping
• Standard Shipping
• Express International

 

GENERAL:

- To count the number of days for the delivery, you have to start counting the day after sending the package and weekends don't count. 

- Delivery times are estimations and customs delays can happen sometimes, especially during the Christmas period. 

- Buyers are responsible for any customs and import taxes that may apply. We aren't responsible for customs delays.

- If the package is returned to us because of a wrong address or because you have not picked it up at your post office on time or if you refuse the package, the customer will have to pay the costs incurred and the costs for a second shipment if needed. Refusing a package is very risky and we could never receive it. 

- For international (other than Canada and USA), if you have chosen the free "Economy shipping" option, you cannot refuse the package believing that it will be returned to us. If you refuse the package, it will never be returned to us and you cannot be refunded, because this carrier does not return packages to recipients.

- You will not be refunded if the package is delivered to the wrong address unless the package comes back to us.