Shipping Policy — Côté Cuir Leather

Processing Time

Orders are shipped within 1–2 business days after purchase. Same-day shipping is possible when feasible. You’ll receive a confirmation email with a tracking link (“View your order”).

Note: We do not ship on Canadian public holidays. Delivery times are estimates only. Express guarantees are suspended by carriers since COVID-19.

Canada

• Free shipping on orders over $75 CAD (before tax and discounts).
  Exception: Northern Canada — $7.90 CAD flat rate.
• Orders under $75 CAD: $10.90 CAD (or $16.50 CAD for Northern Canada).

Shipped with Canada Post or Purolator.

Estimated delivery

• Québec: 1–5 business days | Express: 1–3 days | UPS Express: 1 day
• Ontario & Maritimes: 3–6 days | Express: 2–3 days | UPS Express: 1 day
• Prairies & BC: 5–9 days | Express: 3–4 days | UPS Express: 1 day
• Northern Canada: 7–15 days | Express: 5–7 days

United States

• Free shipping on orders over $59 USD (after discounts).
• Orders under $59 USD: $20.90 USD shipping fee.

Shipped with UPS and transferred to USPS when applicable.

Delivery options

• Standard: 5–8 business days
• UPS 3 Days Select: 3 days
• UPS Expedited: 2 days
• UPS Express Saver: 1 day

Duty-free guarantee (USMCA)

All our products are handmade in Québec, Canada, and qualify as Canadian-origin goods under the USMCA trade agreement. This means your order ships duty-free to the United States.

• No duties – all Côté Cuir products enter the U.S. tariff-free.
• No brokerage fees – we handle customs clearance.
• No hidden taxes – you pay only the listed price.
• Full tracking – from Canada to your door.

Important: Do not refuse a package. Refused parcels may not return to us and cannot be refunded. For any delivery issue, please contact us at info@cotecuirleather.com.

Europe

Free shipping thresholds: 50 € (EU), 50 CHF (Switzerland), £45 (UK). Packages are transferred to your national postal service with tracking.

Shipping options

• Standard shipping
• Express shipping (UPS or DHL)

Delivery times and costs vary by country and are shown at checkout. VAT and handling fees may apply upon delivery.
France: pay online via laposte.fr/frais-droits-douane (approx. €2–5).

Other countries

International parcels include tracking and are transferred to the local postal service.

Shipping options

• Standard shipping
• Express shipping (UPS or DHL)

Import duties or taxes may apply and are the responsibility of the recipient. Carriers may charge administrative fees for customs processing.

General information

• Delivery times start the day after shipment (weekends excluded).
• Customs delays may occur outside Canada.
• Import taxes and duties are the buyer’s responsibility.
• If a parcel is returned due to refusal, incorrect address, or non-pickup, reshipping and incurred costs are billed to the customer.

Refusing a parcel is strongly discouraged: third-party carriers (UPS, DHL, FedEx) often return them to international hubs, causing extra delays and costs. For returns, refer to our Return Policy.