Return Policies

Last updated: October 2026

Information and Conditions

• If you are unsatisfied with one of our products, we will gladly issue a refund within 30 days of delivery, or until January 10 for items purchased as Christmas gifts.
• If the hat feels too large, note that you can adjust the size using the buckle at the back or the Velcro band inside.
• Returned items must be unworn, unaltered, and in their original condition and packaging, with all parts and accessories.
• Gift cards and personalized or custom-made items are non-refundable, unless they are defective.
• A partial refund may be applied if an item is returned worn, damaged, incomplete, or after the return period.
• For exchanges, please make a return and place a new order on our website.

How to Make a Return

1. Log in to your customer account: shopify.com/1706983533/account (use the email address from your order).
2. Select the order concerned and click Request return.
3. Select the item(s) you wish to return, choose the reason, and add a comment or photos if the product is damaged. Then submit your request.
4. We will review your request within 24–48 business hours. Once approved, you will receive an email with the return instructions and, if applicable, your return label.

Please do not send items back without first submitting a return request and receiving our instructions. If you need help, contact us at info@cotecuirleather.com or 1-418-705-0525.

Return Options by Region

Canada

We can provide a return label for $11 CAD (deducted from your refund), or you may return the item at your own expense.

United States

We provide a return label for $13 USD, deducted from your refund.

Other Countries

Customers outside Canada and the U.S. must return items at their own expense using a tracked shipping service. Please indicate “Returned goods – no commercial value” on the customs declaration to avoid additional duties.

European Union and United Kingdom — 14-Day Right of Withdrawal

If your order is delivered to the European Union or the United Kingdom, you may cancel your purchase within 14 days after receiving your goods, without giving any reason, unless an exemption applies. After notifying us, you must return the goods within 14 days. For eligible cancellations, we refund the product price and the cost of standard delivery (not any extra amount paid for express delivery). We may withhold the refund until we receive the goods or proof that they have been sent back.

Refund Processing

Once we receive your return, it will be inspected. Approved refunds are issued within 5 business days to the original payment method. Except for EU and UK withdrawals described above, original shipping costs are non-refundable. You will receive an email once your refund has been processed. Please allow 3–8 business days for it to appear on your statement.

Import duties, taxes, and carrier fees charged by customs authorities or carriers are not refundable by us.

Important: Refusing a package does not constitute a return. It is not recommended and may result in additional costs. You assume the risk if the package is not returned to us. Please refer to our Shipping Policy for details.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us promptly if an item is defective, damaged, or incorrect. We may ask for photos. If the issue is our error or a confirmed defect, we will cover the return shipping cost.